This story was submitted by Automation Anywhere.
Automation Anywhere partnered with the Center for Humanitarian Technology to deploy Robotic Process Automation (RPA) technology with the ‘Telegram for Humanity’ Bot to drastically increase intake speed and accuracy and save hundreds of hours to connect more people with resources.
As a result of the customized bot, more data was captured at the onset, which helped assign IDPs to the correct support center and made repeated interactions easier. Most importantly, the responsive, user-friendly bot enabled Step with Hope volunteers to use more of their valuable time on direct support with families and IDPs and less effort processing and validating requests for aid.
In the first 10 weeks of use, the ‘Telegram for Humanity' Bot processed more than 17,500 requests from over 14,000 people. The bot successfully handled the variability in assistance requests, managing instances with 4x-5x more tickets in a single day without a decrease in productivity—ultimately saving a total of 400 hours for volunteers to repurpose into essential direct relief.
More information can be found here.
