SeeBeyondBorders is a UNESCO award-winning non-government organisation operating in Cambodia. The organisation works in primary schools in partnership with local communities to sustainably improve education standards by training teachers, getting children to school and developing better learning environments. Salesforce has enabled them to have greater visibility and management over the complex nature of operations including the lengthy application process for grants for much needed funds and a geographically diverse volunteer and part-time workforce.
From the outset, FullCRM worked closely with SeeBeyondBorders to understand its business imperatives. They provided mentorship and training including one-on-one visits to assess needs, current competency and how to make Salesforce work in a way that was practical, manageable and sustainable.
“FullCRM’s unfailing willingness to be there for us is by far a stand out,” said Kate Shuttleworth, Director, SeeBeyondBorders. “They have taken the time to familiarise themselves with our programmes, understand the unusual nature of our geographic spread and the different needs of each office. We have such diverse reporting and data collection requirements, so their ability to listen and understand us has been invaluable.”
Like many NGOs, SeeBeyondBorders operates on a tight budget and is reliant on their valuable, yet transient volunteers. With the introduction of Salesforce it has meant that valuable knowledge stays within the organisation. However, they needed someone who could manage the ongoing optimisation of the system. FullCRM offered to meet this need by providing ongoing, pro-bono administration and configuration of Salesforce for the NGO.
“It would be impossible to overstate the role FullCRM have played in making Salesforce work for us and as a result making us a much more efficient organisation,” said Shuttleworth.
Each of SeeBeyondBorders’ offices have different functions; where Cambodia is focused on planning, program implementation and communications with government and other NGOs, the UK and Australia have fundraising, communications and marketing responsibility. With Salesforce they now have a central repository of information, which is critical for direct collaboration between teams and countries. By working together, the various functions of the organisation are able to operate more effectively with efficient and correct task allocation and reporting. On the reporting front, access to data of programming is paramount and is used in generating reports to incorporate in communications with donors and other stakeholders, including the board, advisory board and trustees.
