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Seeking Best Practices: VTO Policies/Programs

Path Finder
CSR Manager @ Braze, Braze

Hi! I'm Blair, CSR Manager at Braze. Our Social Impact Team is in the process of revamping our global volunteerism strategy, and we'd love to learn best practices from other Pledge 1% members who've had a hand in building similar programs/policies at their organizations.


Our questions--

  • How did you go about setting your number of days (or hours) for your annual VTO benefit? (Especially curious how others with existing, flexible PTO policies went about this)
  • How do you set guardrails around what qualifies as volunteer time and what does not?
  • For those with product grant programs, does support of your product grant customer accounts count toward employee volunteer time? 



Pen Howell
Community Manager
Community Manager
Senior Manager, Community Engagement, Pledge 1%

Hey there @blair , great question! We have a few resources that may be helpful, such as this Playbook on Time Pledges   or this article on starting a volunteer program.


I'm also sure we have a few Builder members who can speak more closely to your questions! @LilyMaxfield_P1 do you have any recommendations on that front?

Pledge 1% Team

Hey @Pen Howell and @blair -

Here are some additional resources:

Twilio WePledge

Resources from the Coalition Workshop on Virtual Volunteering 


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